This 'Page cannot be displayed' error

This article applies to:

- Starz Ticket on Real Movies
- Rhapsody
- RealPlayer Music Store
- RealPlayer 10.5 (Harmony) and RealPlayer 10
- RealOne Player (v1 and v2)

If you click a link and nothing happens, or a download doesn't work, your Web browser may be blocking Real's communication with the Internet. To fix it, you'll need to reset Internet Explorer (IE). This involves clearing out old temporary Internet files and resetting privacy and security settings.

Note: If you are at work, you may want to clear these steps with your IT department before performing them.

After completing these steps, you will need to log back in to any Web site that requires a membership to access. If you do not see a button to delete your cookies, you are running an outdated version of Internet Explorer and should update to the latest version directly from Microsoft or from the manufacturer of your computer.

First, clear all temporary Internet files, including your cookies:

1. Open Microsoft Internet Explorer.
2. Click the Tools menu, then choose Internet Options.
3. Click Delete Cookies, then OK.
4. Click Delete Files, select the Delete all offline content check box, and then click OK.

This may take a while, depending on how full your Temporary Internet Files folder is. Proceed to step 5 when this has completed.

Next, restore IE security and privacy settings to their default levels:

- For Rhapsody instructions, click here.

Keep your Internet Options window open, then choose the steps for your operating system (Windows XP or Windows 2000, 98SE, or ME) to reset Security and Privacy defaults:

Windows XP SP2:

1. Click the Security tab.
2. Select the globe icon (Internet).
3. Click the Custom Level button.
4. Below it will say Reset to: Medium. Click the RESET button, then click YES.
5. Click the OK button.
6. Click the Default Level button.

7. Select the Trusted Sites icon.
8. Click the Sites button.
9. Delete any Web site entries, then click OK.
10. Click the Default Level button.

11. Select the Restricted Sites icon.
12. Click the Sites button.
13. Delete any Web site entries, then click OK.
14. Click the Default Level button.

15. Click the Privacy tab.
16. Set to Medium or click the Default button.
17. Click the Sites button.
18. Delete any Web site entries, then click OK.

19. Click the Content tab.
20. Click the Clear SSL State button.
21. Click OK.

22. Go to the Programs tab.
23. Click the Reset Web Settings button, select Yes.

24. Click the Advanced tab.
25. Click the Restore Defaults button.

26. Click Apply, then OK.
27. Close Internet Explorer.

Windows 2000, 98SE, ME:

1. Click the Security tab.
2. Select the globe icon (Internet).
3. Click the Custom Level button.
4. Below it will say Reset to: Medium. Click the RESET button, then click YES.
5. Click the OK button.
6. Click the Default Level button.

7. Select the Trusted Sites icon.
8. Click the Sites button.
9. Delete any Web site entries, then click OK.
10. Click the Default Level button.

11. Select the Restricted Sites icon.
12. Click the Sites button.
13. Delete any Web site entries, then click OK.
14. Click the Default Level button.

15. Click the Privacy tab.
16. Set to Medium or click the Default button.
17. Click the Edit button.
18. Delete any Web site entries, click OK.

19. Go to the Programs tab.
20. Click the Reset Web Settings button, select Yes.

21. Click the Advanced tab.
22. Click the Restore Defaults button.

23. Click Apply, then OK.
24. Close Internet Explorer.